Shipping & Delivery Information

At sleepnzstore.com, we aim to make your online shopping experience as smooth and convenient as possible. We offer fast and reliable shipping services across New Zealand so you can receive your products quickly and efficiently.

Shipping Options & Timeframes

We currently ship throughout New Zealand only. Please allow 1–2 business days for order processing before dispatch.

• Standard Shipping:
  Allow 3–5 business days for delivery after dispatch.
  Free on orders over $100.
• Express Shipping:
  Allow 1–3 business days for delivery after dispatch.
  Available at an additional cost.

Please note that these timeframes are estimates only. While we do our best to deliver within the expected window, some delays may occur due to factors beyond our control.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to follow your shipment’s progress online.

Delivery Instructions

If you have specific delivery instructions (e.g., “leave at the front door”), please include them in the notes section during checkout. While our couriers will do their best to follow these requests, we cannot guarantee them.

Receiving Your Order

Someone must be available at the delivery address to receive the products. If no one is available, the courier may leave a card with instructions for redelivery or collection.

Damaged or Missing Items

If your order arrives damaged or you have received an incorrect item, please contact us as soon as possible. We will resolve the issue promptly.

Changes to Your Order

If you need to change or cancel your order, please notify us immediately. We process orders quickly, so changes may not always be possible once the order is in preparation.

International Shipping

Currently, we only ship within New Zealand.

Returns

For information about returns, please visit our Returns Policy page.

Thank you for shopping with sleepnzstore.com.