Delivery & Shipping
How much does delivery cost?
We offer FREE delivery nationwide on all orders over $100. For orders under $100, a standard shipping fee of $6.50 applies.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Delivery times then vary by location. Please allow 3-5 business days for delivery to main urban centres and 5-7 business days for rural addresses.
Do you ship to PO Boxes?
Yes, we happily ship to all valid PO Box addresses around New Zealand using Courier Post.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow its progress.
Which courier company do you use?
We primarily use Courier Post for all our deliveries within New Zealand.
Returns & Warranty
What is your returns policy?
We offer a 30-night trial on most of our products. If you are not completely satisfied, you can return the item in its original condition for a full refund or exchange. Some exclusions apply; please see our full Returns Policy for more details.
How do I return a product?
To initiate a return, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions and authorisation.
What about manufacturer warranties?
Many of our products come with an additional manufacturer’s warranty. The specific terms and length of the warranty vary by product and brand. Please check the product description page for detailed warranty information.
Products & Orders
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), debit cards, and secure online payments via PayPal.
Are the prices on the website inclusive of GST?
Yes, all prices displayed on our website are in New Zealand Dollars (NZD) and include GST (15%).
How do I know if a product is in stock?
Items shown on our website are generally in stock. If an item is out of stock, it will be clearly marked on the product page.
Can I change or cancel my order?
We process orders very quickly to ensure fast delivery. Please contact us immediately if you need to change or cancel your order. We will do our best to assist, but we cannot guarantee changes can be made once an order has entered the dispatch process.
General
How do I choose the right mattress?
Choosing the right mattress depends on your preferred sleeping position, body type, and any specific support needs you may have (e.g., back pain). We provide detailed guides and product information on our website to help you make the best decision for a great night’s sleep.
My question isn’t answered here. How can I get in touch?
For any further questions, please reach out to our friendly customer service team through the contact form on our website. We are always happy to help!